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All of the highlighted operators above offer round-the-clock customer assistance by live chat, email, and even phone to solve players’ queries. While die-hard poker players prefer software that is geared only towards poker, having options is an advantage to others. They are a close replica to the desktop client and support all the same features and options. Some of them even offer a native poker app, which is the latest trend in the online poker world. Major online poker rooms like the ones listed above use the latest software available on the market. Almost every poker room and mobile poker app provide services for responsible gambling as it is mandated under their licensing regulations.
For example, you could set a smart trigger that causes your website’s live chat window to pop up with a canned message if a website visitor spends a certain amount of time on a certain page. Proactive chat allows your agents or salespeople to initiate a chat in real-time with a website visitor. Still, you’ll need to know the essential, common features of live chat.
Many chat rooms discourage potential for real dialogue by selectively banning users based on what moderators say. CMX is a great destination to get things off your chest, which is a liberating experience for expressing yourself in an online setting. You can then assign a song to your profile that plays when people check you out, one of many customizable features that brings a personalized touch to our website. You can either create a profile with a picture and information about yourself or chat anonymously if you prefer to keep your identity unknown. If you’re in the Sydney, Melbourne, Gold Coast, or Perth areas, you’ll love connecting with locals in unique chat rooms.
Next, the Pro plan is priced at $49 per agent monthly on the annual billing. This includes ticketing, automation, customer portal, reports, and a few other stuff. There’s the ‘Getting Started’ section that has all the common topics, from setting up support channels to Admin functions.
For the Pro plan, Olark provides better support options. The platform also supports agent groups to organize team members by department or specialty. Olark provides a strong set of features for live chat management. Olark makes it easy for companies to add customer support features without needing technical skills. For larger businesses, the Suite Enterprise plan has customized pricing based on specific needs. The Enterprise plan offers advanced support tailored for larger organizations.
The platforms allow agents to carry on real-time and asynchronous conversations through a brand’s website, over social media channels (i.e. Facebook Messenger), via text message, or in a company’s mobile app. Then, we’ll discuss 13 of the top live chat software tools on the market today and how to choose the best one for your business. So before we get into how to choose the right live chat software, we’ll review the basics—what live chat is, its benefits, and its most essential features.
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